Hosting Client Success Manager
You're the named person on a group's account: the one who answers, sets expectations, and makes sure the work lands. Hosting and support, across a whole portfolio.
Full time · Remote, United States
What you’ll love about this role
- Impact
- You'll be the person our clients trust most when it comes to their hosting infrastructure. Your work directly affects patient access and practice operations.
- Variety
- You'll work across dozens of healthcare websites, each with different configurations, integrations, and stakeholders.
- Growth
- You'll be trained and mentored, then given ownership of real client relationships and complex migration projects.
- Flexibility
- Work from home with a flexible schedule, regular team check-ins, and the autonomy to manage your own workload.
- Purpose
- You'll have a measurable impact on the healthcare organizations we serve, keeping their websites fast, secure, and accessible for patients.
Responsibilities
- Serve as the primary point of contact for clients on hosting-related needs, building trust through clear communication and consistent follow-through
- Receive, evaluate, and route hosting requests to the correct team (hosting, development, or client-billable project work)
- Own coordination and client success for site launches and migrations, including gathering client inputs, tracking readiness, and confirming post-launch stability
- Manage large-scale migration initiatives involving dozens or hundreds of sites, requiring phased execution, risk management, and coordination across teams
- Directly execute platform-level hosting tasks including DNS configuration, redirects, SSL setup, and caching changes
- Communicate hosting concepts (DNS, environments, SMTP, caching) in clear, client-friendly terms
- Respond to hosting incidents and outages with calm, timely, and accurate client-facing updates
- Act as Project Manager for hosting initiatives: creating timelines, tracking milestones, and driving accountability
- Identify opportunities to improve hosting workflows, reduce friction, and raise the quality of delivery
- Validate that deliverables meet client expectations and ensure post-delivery verification is completed
Required skills
- Hands-on experience supporting and configuring WordPress hosting environments
- Strong understanding of DNS, SSL, caching, SMTP, and core hosting concepts, with the ability to configure and troubleshoot these directly
- Experience coordinating and participating in site launches, migrations, or infrastructure changes. Not just project management, but hands-on involvement
- Excellent client communication skills, including the ability to explain technical concepts clearly to non-technical audiences
- Strong organizational skills and the ability to manage multiple concurrent workstreams: balancing tickets, active incidents, and long-running projects
- Demonstrated ability to coordinate efforts and hold others accountable to shared goals
- Strong situational judgment: knowing when to act independently, when to escalate, and when to bring others along
- A positive, solutions-oriented attitude under pressure
Nice to have
- Familiarity with hosting platforms such as WP Engine, Rocket.net, or similar managed WordPress hosts
- Experience with tools like Asana, HelpScout, Google Workspace, Slack, and ManageWP
- Experience with code, development workflows, or site migrations at a technical level
- Familiarity with caching layers (server-level, CDN, application-level) and transactional email systems
- Experience managing large-scale, multi-site migration projects
- Background in an agency or managed hosting environment
What we offer
Compensation
- Competitive base salary
- Profit-sharing for tenured team members
- 401(k) with company match
Health and coverage
- Health, dental and vision insurance
- Life and short-term disability
- Mental-health support
Lifestyle
- Fully remote, with overlapping core hours
- Flexible PTO, and we check that you use it
- Hardware and home-office stipend
Growth
- Annual professional-development budget
- Conference and certification support
- Real career paths rather than titles
Apply now
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